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A1 Trainings is one of the best SAP CRM TECHNICAL ONLINE TRAINING Hyderabad. Join our SAP CRM TECHNICAL online Training Classes and Get trained By Real time experienced Industry professionals. Practical sessions will also be provided for hands on experience. We provide training courses ideal for students ,software and administration professionals. Our training sessions covers all information from basic to advanced level

Course Content:


• Overview of SAP ERP and SAP CRM

• Introduction to SAP CRM

• Overview of CRM 2007 Architecture

• Channel of CRM

• CRM Application

• Role in my SAP CRM

SAP CRM Web User Interface (WEB UI)

• Architecture of WEB UI

• UI Concept & UI Component Concept

• Navigation Bar & Business Roles

• UI Configuration

• Personalization

• Additional Features in Web UI
Page 1 ( CR100)-- Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)

• CRM Business Partner (BP)

-> Creation of BP on Category
-> Basic setting on Field grouping & No ranges
-> BP Relationships
-> BP Roles

-> Mapping BP Classification & Account Group from R3 -> CRM

• Organizational Management

-> Fundamentals of SAP CRM Org Structure

-> Organizational Data determination

-> Mapping Org Model & Enterprise Structure from R3 -> CRM

• Territory Management

-> Hierarchy Levels, Hierarchy ID

-> Assign employee to Hierarchy

• Product Master

-> CRM Product Types

-> Creation of Hierarchies & Categories

-> Creation of Attributes & Set Types

-> Mapping Product Master & Material Master from R3 -> CRM

• Transaction Processing

-> Transaction Processing for Enquiry, Quotation & Order

-> Customization of Transaction Types

-> Assignment of Item Category Determination

-> Mapping Transaction Types & Sales doc Processing from R3 -> CRM

• Activity Management

-> Business Activity / Task

-> Activity Monitor

• Partner Processing
> Partner determination Procedure

• Action Profile

Pricing Fundamental (SAP CRM)

-> Configuration setting for Pricing Procedure

-> Pricing fundamentals (ECC 6.0)

-> Condition technique and pricing procedure determination (ECC 6.0)

CRM Billing

-> CRM Billing Fundamental (ECC 6.0)


• The Sales cycle

• Opportunity Management

• Copying control

• Process in Quotation and Order Management

• Quotation Management

• Order Management

• Special Functions in Quotation and Order Management

• Visit Planning

• Contract Management

• Status Management

• Transactions processing

• Partner processing

• Mapping Sales Transaction between SAP ERP -> SAP CRM


• Overview on SAP CRM Sales

• Marketing planning & Campaign management

• Marketing Calendar

• Marketing Analytics

• Segmentation of business partners

• Segment builder tool

• Personalized mail forms

• External list management

• Product Proposal

• Lead Management

Page3 CR700 --- CRM SERVICES

• Overview of CRM Service

• Installed Base Management and Individual Objects

Service Agreements and Service Contracts

• Service Plans

• Service Order Management

• Product Service Letters

• Complaints and Returns Management

• Warranty Claim Services

• Case Management

• Mapping Transaction from R3 -> CRM


• CRM Middleware Overview

• Concepts of Middleware

• Administration Console

• Adapter Objects

• Initial Load, Delta Load

• BDocs and types of BDocs

• BDoc Modeler

• Data exchange between R/3 backend

• Monitoring and Error handling

WORKSHOP (Project Orientation Training)

• Overview of Solution Manager

• ASAP Methodology

• Project Orientation – Business Blue Print

• Resume Preparation
Tags: SAP CRM Technical Online training, SAP CRM Technical Online training in Hyderabad,india, SAP CRM Technical Online training in usa, SAP CRM Technical Online training in uk , SAP CRM Technical Training .


Course Name : SAP CRM Technical 
Duration : 35 hours
Faculty : Realtime experience

Live Online Classes

We are Providing Online Courses


We Providing Industry Expert Trainers


we adjust the timings of the sessions as per the requirement of the students based on their timezones.

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